Transaction Network Services (Ƶapp) has announced that , a global, integrated media company, has named Ƶapp Enterprise Branded Calling as a 2023 Contact Center Analytics Product of the Year Award winner.
Ƶapp Enterprise Branded Calling can help improve enterprises’ contact center metrics and the customer experience as unwanted robocalls continue to erode trust in voice calling. The technology enables businesses with large contact center operations to present rich information on the call recipient’s incoming call screen, such as the business name and logo, so customers have a better sense of who is calling and are more willing to engage with the call.
“The award is a testament to how businesses across a myriad of industries use Ƶapp Enterprise Branded Calling as the foundation for their outbound customer engagement strategy,” said Jim Tyrrell, Vice President of Enterprise Product Management for Ƶapp Communications Market. “Contact centers can leverage our branded calling solution – in conjunction with Ƶapp Enterprise Authentication and Spoof Protection – to help drive increased customer engagement, as well as protect their brand and customers from the negative impact of robocall scammers and spoofers.”
The 2023 CUSTOMER Contact Center Analytics Product of the Year Award recognizes vendors that demonstrate how their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty and thrive in an increasingly competitive marketplace.
Enterprise Branded Calling uses analytics to increase contact center call answer rates and engagement levels, enhance call durations, and improve conversion rates, thereby addressing gaps in traditional contact-centric metrics and creating better business outcomes.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Ƶapp with a 2023 Contact Center Analytics Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Ƶapp Enterprise Branded Calling is a testament to the company’s dedication to redefining excellence in customer service, making Ƶapp a trusted partner for companies seeking to deliver exceptional customer experiences while using analytics tools to optimize their operations.”
Ƶapp has been recognized by TMC on other occasions as well. Ƶapp Enterprise Branded Calling won TMC’s 2023 CUSTOMER Product of the Year and the TMC 2022 Pandemic Tech Innovation Award.
For learn more about Ƶapp Enterprise Branded Calling, visit tnsi.com/enterprise-branded-calling/.
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