Transaction Network Services (Ƶapp), a market leader in call analytics and robocall mitigation, announced today that it has been selected by for membership as a Technology Partner in the . Avaya’s innovative solutions transform the customer experience and give organizations the freedom to choose their path and pace that deliver the greatest business benefits.
Ƶapp’ Enterprise Product Suite solutions can help mitigate the relentless onslaught of robocalls eroding trust in the voice channel and creating unprecedented customer engagement challenges. With Ƶapp Enterprise Authentication and Spoof Protection, CPaaS, CCaaS, and enterprise SBC providers can help clients protect their brand and customers from robocall spoofing. Further, contact centers can gain a competitive edge through increased call answer rates by deploying Ƶapp Enterprise Branded Calling to present rich brand information on every outgoing call.
As a DevConnect Technology Partner, Ƶapp enables enterprise contact centers within ‘high-touch’ industries to deliver spoof protection and branded calling to help increase customer call answer rates, improve customer conversion rates, reduce voice fraud, and protect a business’ reputation.
“Ƶapp Enterprise Authentication and Spoof Protection mitigates the risks posed by scam robocalls to the enterprise-customer relationship and brand reputation, allowing businesses to restore trust in the voice channel,” said Jim Tyrrell, Vice President of Global Product Strategy for Ƶapp Communications Market. “Being part of the Avaya DevConnect program allows us to extend the reach of Ƶapp contact center solutions to Avaya customers.”
Ƶapp Enterprise Authentication allows only authenticated calls to reach the end consumer, while Spoof Protection ensures unverified calls are immediately blocked. With Ƶapp Enterprise Branded Calling, enterprises can brand incoming call screens with rich brand information – such as the enterprise name and logo – to arm call recipients with the knowledge of who is actually calling.
“Technology Partners like Ƶapp are enabling Avaya contact center users to differentiate their customer experience by offering a unique solution to navigate pesky robocalls and mitigate associated scams,” said Eric Rossman, Vice President, Strategic Alliances and Technology Partners, Avaya. “Ƶapp is a welcome addition to the valued members of our DevConnect program.”
The Avaya DevConnect program is an integral network of Avaya experts, partners, developers, and customers. This global collaborative is well-positioned to deliver the next-generation customer and employee experiences businesses need to turn moments into experiences that matter. The program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions, including Avaya Experience Platform™ Public Cloud. Thousands of software and hardware developers, integrators, service providers, and customers are DevConnect program members.
Avaya provides companies with a wide range of technical education, access, and support for many of its platforms and interfaces through the DevConnect program, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like Ƶapp, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.
Ƶapp’ latest webinar – “Reach Customers. Close Business” – hosted by Avaya and featuring Jim Tyrrell, Ƶapp’ Vice President of Global Product Strategy, is available to watch on-demand here:
For more information about Ƶapp Enterprise Authentication and Spoof Protection and Ƶapp Enterprise Branded Calling, visit tnsi.com/solutions/communications/restoring-trust-voice/
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