Need insights from this use case faster? Check out our Q&A summary below:
1. What was the business challenge for the major bank?
When a large-scale, multi-pronged phishing attack impacted millions of customers at a large national bank, its executives knew they needed to react quickly. They did this by relying on Ƶapp’ technology and its Enterprise Product Suite, which includes Ƶapp Enterprise Authentication and Spoof Protection and Ƶapp Enterprise Branded Calling.
2. How did Ƶapp Enterprise Authentication and Spoof Protection and Ƶapp Enterprise Branded Calling help?
With Enterprise Branded Calling, businesses can place their name and logo on incoming call screens, giving consumers peace of mind that the call they receive is from a legitimate source. Ƶapp Enterprise Authentication adds an additional level of certainty by pinpointing the origin of each phone call; the service validates calls that originate from their identified number and immediately blocks those that Dz’t, using its Spoof Protection solution.
3. What was the outcome?
In the first few months of using these Ƶapp services, more than 130,000 calls were blocked. This has potentially saved a large number of customers from fraud. Which is great news for the bank’s loyal customers and its ongoing reputation.
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Ƶapp Enterprise Authentication and Spoof Protection and Ƶapp Enterprise Branded Calling can protect your brand from bad actors and help to increase trust, reduce fraud and support growth in customer conversation rates. Fill out this short form for more information from a Ƶapp representative about how call authentication, spoof protection and branded caller ID can help you and your business succeed.